Yesterday at the library I tried to help a mom and her son. They needed historicial fiction and they needed it fast. They had no time. He wasn't interested in a book and the interview wasn't productive - a shrug. The eye-roll. The mom looking at her watch. It happens often in juvenile fiction. The kid has to have a book, the kid has no interest, the mom has no time. I grabbed a couple of good ones, with good covers. Less than a minute - they were gone. What exactly happened there I don't know but I am thinking seriously about ways the library put materials in these patrons' hands with a better result. Can we do Reader's Advisory by email - 3 easy questions -- or telephone? Give us a call, we'll do the interview by phone and have a stack waiting for you -- by the curb if necessary. All these books waiting for readers.... I am resolved to remedy by all means possible - or impossible. I let this family down, it is impetus for change. No excuses.